LLM (Large Language Model)
A Large Language Model (LLM) is an AI model trained on large text datasets to understand and generate natural language.
What it is
An LLM predicts likely next tokens in text, which allows it to answer questions, summarize content, draft documents, and assist with analysis.
Why it matters for delivery teams
LLMs can reduce repetitive work in incident communication, documentation, and runbook drafting when used with review steps.
Common mistake
Treating model output as automatically correct. LLMs are probabilistic systems and can produce confident but wrong answers.
Practical next step
Start with one narrow workflow, for example first-draft incident summaries with human approval. If useful, expand into a broader AI Ops Enablement track.